VEHICLE-RELATED CASES?
Discover a winning strategy by reviewing these WINNING CASES.
Download two marquee cases
by expert witness and Vehicle Inspector Jim Hetherington, President of Inspection Services of America (ISA).
Case #1: AAMCO Transmissions vs. Franchise Owner (33 pages)
Includes: Overview, Corporate Profile, James C. Hetherington (Personal Profile), Previous Experience, Methodology Analysis, Conclusions Attachments, Reference Materials, Glossary of Terms and Abbreviations, List of AAMCO Documents Reviewed, Cost of Report
Case #2: Dr. Sanabria vs. BMW of North America (37 pages)
Includes: Background Expert Witness, Engagement of Inspection Services of America Corporate Profile, James C. Hetherington – Personal Profile and Previous Expert Witness Experience, Inspection Parameters, Inspection & Observations, General Condition Computer Diagnostics, Timing Components Cylinder Head, Analysis & Opinions, Flawed (and Hasty) Analysis of the Physical Evidence, FASTA Data, Handling of the Warranty Claim, Reference Materials / Exhibits, List of Documents Reviewed, List of ISA Exhibits
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About Inspection Services of America
ISA has provided expert reports and testimony to state consumer protection agencies, automotive franchises and legal firms throughout the county. ISA's experts have testified in state and federal court.
Featuring expertise in:
We’ve also developed a proprietary system for creating reports that
minimizes our clients’ exposure during the discovery process. THIS IS A HIGHLY VALUED IS AND EXCLUSIVE OFFERING.
Find out more how it may be a benefit you and your clients.
ISA provides initial consultation at no cost or obligation
ISA has a national network of Automotive Field Inspectors that have performed over one hundred thousand (100,000) mechanical vehicle inspections to date. Inspectors provide clients with detailed inspection reports by performing on-site, mechanical vehicle inspections and evaluations.
For 11 years, ISA has provided the State of New Jersey Division of Law, Office of Consumer Protection, with technical expertise and provided independent analysis regarding automotive repair.
ISA is an active member of the Motorist Assurance Program/ Automotive Maintenance and Repair Association (MAP). In addition to legal professionals, ISA inspection experts are used by the nation’s leading insurance underwriters, providing necessary detailed information to assist them in determining liability regarding pending claims.
Expert Witness Experience
Harvey and Erdos v. Sears
ISA, along with National Business Systems (“NBS”), developed a proprietary system to capture data from old repair invoices. The specific data captured was incorporated into a database, and the information was used to provide an expert report in the case of the State of New Jersey vs. Sears. The evaluation process involved the analysis of over eight hundred thousand (800,000) Automotive Service Repair documents. ISA was then able to make a final determination of instances where consumers were overcharged. This work was performed for the New Jersey Division of Consumer Affairs.
AAMCO v. Mark Baker
ISA analyzed the procedures outlined by AAMCO Transmissions Inc. (ATI) for its investigators to use when performing modified and full scale shopping visits of their franchises. ISA compared these procedures against industry standards to determine if the procedures utilized by ATI were consistent with these standards.
ISA’s review included the analysis of the following types of documents: Modified and full scale shopping reports; and Images of vehicle repair documents from the repair facility including: Customer Invoices, Quotation Sheets, External Diagnostic Service (EDS) sheets, corporate forms, and Customer Service Manager notes pertaining to transmission service and/or repairs.
Once the documents were reviewed, ISA compared specific repair recommendations against industry standards established by the Motorist Assurance Program (MAP) to determine if a proper repair recommendation was made to the consumer. ISA analyzed data based on the “Year,” “Make,” and “Model” of the individual vehicles as indicated on the documents. This information was compared against automotive industry standards whereby repair facility personnel follow appropriate diagnostic flow charts as outlined in MOTOR/ALLDATA (ALLDATA). ALLDATA is an information system that provides automotive technical information obtained from the Original Equipment Manufacturer (OEM) and is considered a standard in the aftermarket automotive industry for such services.
Laura L. Venable v. Pete’s Auto Service of Denbigh Inc.
ISA was retained by Bennett & Zydron PC to provide a remote on-site inspection of a motor vehicle involved in a farm accident and an Expert Report on their findings. Mr. Hetherington, along with the Defendant’s accident reconstruction team, inspected the victim’s vehicle at the location of the accident in rural Hillsville, VA. ISA arranged for the vehicle to then to be removed and transported to a local repair shop so a more thorough and detailed inspection could be performed. The transmission was subsequently removed and disassembled. Mr. Hetherington determined the cause of the failure was the result of the omission of a $5.14 grommet and the insertion of a cotter pin. This allowed a change in the geometry of the linkage of the parking mechanism of the automatic transmission. The parking rod failed to fully engage the parking pawl into the park gear. This omission caused the park gear to move when the vehicle was rocked and the vehicle rolled backward down a hill on which it was parked. While rolling backward out of control it hit the victim knocking him to the ground and rolled over him causing fatal injuries.
Among many others.
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